Returns Policy

At The Darwin Candle Company, we want you to be completely satisfied with your purchase.

Change of Mind Returns

If you change your mind, you may request a return within 14 days of the delivery date shown by the shipping carrier.

To be eligible for a change of mind return:

• You must contact us to obtain return approval before sending the item back.
• The item must be unused, unlit and returned in its original packaging, including all labels, inserts and protective packaging.
• The product must be in saleable condition, meaning it is free from damage, wax marks, scratches, odours, signs of use or any other condition that would prevent it from being sold as new.
• Proof of purchase is required.

Customers are responsible for all return shipping costs for change of mind returns. Returned items remain the customer’s responsibility until they have been received by The Darwin Candle Company. We recommend using a tracked shipping service, as we are not responsible for items lost or damaged during return transit.

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5 business days.

The Darwin Candle Company reserves the right to refuse a return if the item does not meet the conditions outlined in this policy.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us within 7 days of the delivery date with your order number and clear photographs of the product and its packaging.

Where a product is confirmed to be damaged, faulty or incorrect, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a replacement, repair or refund. Where applicable, we will also arrange or reimburse reasonable return shipping costs.

Non-Returnable Items

The following items are not eligible for change of mind returns:

• Products that have been used, lit, burned, melted or otherwise altered after delivery.
• Products that are not returned in their original saleable condition.
• Products returned without prior approval.

Australian Consumer Law

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.